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CONDITIONS FOR MAINLAND SPAIN, THE BALEARIC ISLANDS AND PORTUGAL

In order for you to verify your exact size, the first size change of each model is free of charge. IT'S FREE.

Please note that when a size change is requested, no returns will be accepted on the second pair received.

At Bohemian we make sure that the shoes arrive to you in perfect condition. However, for items that may have a manufacturing defect, Bohemian will send you a new pair.

As for returns, those that are not due to a manufacturing defect, shall be borne by the customer. In this case, the item will be picked up by Bohemian at the customer's address, or may be deposited by the customer in the MRW franchise of his choice.

The customer can make the return by his own means to our offices in C/Jazmín nº38, 28033 MADRID (Phone: +34 913834630). In this case, Bohemian is not responsible for what may occur during shipment, and the costs of the return will be charged by the transport company chosen by the customer. For this type of return, the period of 14 days will be considered from the date of receipt of the order by the customer, until delivery to the transport company that the customer chooses to perform it.

Both the product and the packaging must arrive at the facilities of Bohemian in the same condition in which they were received. Once both have been checked at destination, Bohemian will refund the amount paid by the customer, from which will be deducted the following amounts for transport and handling costs:

Mainland Spain and Portugal: 8,00 €.

Balearic Islands: 15,00 €.

If the shoes are returned in a different state than the original, Bohemian will not make the refund of the amount paid, but the return of the shoes to the customer; in this case, it will be the customer who will be responsible for the payment of the postage of the new shipment.

Bohemian will not accept any return that is not made in accordance with the "SIZE CHANGE / RETURN PROCEDURE" section below:

SIZE EXCHANGE / RETURN PROCEDURE (CONDITIONS FOR MAINLAND SPAIN, BALEARIC ISLANDS AND PORTUGAL)

Both returns and exchanges must be initiated by completing and submitting the form provided at the bottom of this page(Click here to get to the form).

When it is necessary to request SIZE CHANGEYou must fill in the form that exists for this purpose in the "Exchanges and returns" section of the website.

Bohemian will respond to your request telling you how to proceed. I will summarize it below:

An operator of the transport company (MRW) will come to your home to deliver the new pair, picking up the old one at the same time. You will have to pack the shoes in the original bag or any other bag and close it with packing tape to protect the contents. You do not need to include any label.

NOTE: It is important that you indicate whether you want the collection to take place in the morning or in the afternoon (by filling in the appropriate box on the form) because Bohemian will make a single collection attempt, within the time indicated by the customer. In the event that the shoes cannot be picked up by the transport company due to absence at the address at the time indicated by the customer, the customer undertakes to return them at his own expense.

When what you want is a RETURNyou must fill in the form that exists for this purpose in the "Returns and Exchanges" section of the website.

On the form, you must indicate whether you want the carrier to pick up the shoes at your home address, or you prefer to drop them off at the MRW office of your choice.

Once the shoes have been received at destination, Bohemian will refund the amount paid by the customer within a period not exceeding ten days from receipt. The following amounts will be deducted from the amount paid by the customer, as transport and handling costs:

Mainland Spain and Portugal: 8,00 €.

Balearic Islands: 15,00 €.

Bohemian will not accept returns that are not made in accordance with this section. Similarly, shoes that are returned with signs of use or deterioration will not be accepted. In both cases, the company will deposit the shoes returned by the customer at the MRW office at C/Jazmín 38 in Madrid. The customer will be responsible for contacting that office to recover them personally or request that they be sent to him/her, taking charge of the shipping costs.

NOTE: Refunds corresponding to 2×1 promotional sales will be applied to the total amount of the order.

The customer may request a return within 14 days from the date of receipt of the product, provided that the product has not been used, is in perfect condition and in its original packaging.

Returns that exceed the indicated period will not be accepted, being the customer responsible for recovering the shoes personally or requesting that they be sent to him/her, being responsible for the shipping costs in this case.

We are sure you will love our shoes. However, if for any reason this is not the case, Bohemian we will reimburse you the amount paid within 10 working days from the reception of the product.

In order to accept a return, please note the following points:

  • The sole must be intact. To preserve the sole and the integrity of the shoe intact, we recommend that you always try them on with a shoehorn on a non-abrasive surface (ideally a carpet). This aspect is very important.
  • The packaging must be received at our offices in the same condition in which you received it. In case of damage, the amount of 5 € will be deducted from the amount to be refunded.

CONDITIONS FOR THE REST OF EUROPE

For orders placed from outside Spain and Portugal, size changes will always be managed as a return and new purchase. The refund of the amount of your order will be made once the reception of the product in its original state has been confirmed.  

The return procedure is simple:

To request a return you have to send us an email to dev@bohemian-shoes.com indicating that you are going to make a return, the reference of your order and the reason for the return.

Once you have received a reply from Bohemian (within 24 / 48 hours on working days), you must send the items to the following address:

BOHEMIAN SHOES 

OFICINA MRW

C/JAZMÍN, 38 MADRID 28033 TÉLÉPHONE: +34 913834630

C/JAZMÍN, 38 MADRID 28033 TELEPHONE: +34 913834630

Once we have received the items in our warehouse and checked their condition, we will proceed to refund the amount paid; the refund will be made within a period not exceeding 10 working days.

IMPORTANT:

  • We recommend that you return the items by a procedure that allows you to have a tracking number for the shipment.
  • Bohemian products undergo several quality controls during their manufacture. However, if any manufacturing defect is found, the customer must communicate it to the e-mail address info@bohemian-shoes.com within 24/48 hours after receiving the item. Once we receive the answer from our customer service, the item will be returned by the customer. Once received in our warehouse, the amount of the return will be refunded to the customer and BOHEMIAN will proceed to send a new product (or the refund of the amount, if there is no stock in stock).

The customer may request a return within 14 days from the date of receipt of the product, provided that the product has not been used, is in perfect condition and in its original packaging.

Returns that exceed the indicated period will not be accepted, being the customer responsible for recovering the shoes personally or requesting that they be sent to him/her, being responsible for the shipping costs in this case.

We are sure you will love our shoes. However, if for any reason this is not the case, Bohemian we will reimburse you the amount paid within 10 working days from the reception of the product.

In order to accept a return, please note the following points:

  • The sole must be intact. To preserve the sole and the integrity of the shoe intact, we recommend that you always try them on with a shoehorn on a non-abrasive surface (ideally a carpet). This aspect is very important.

The packaging must be received at our offices in the same condition in which you received it. In case of damage, the amount of 5 € will be deducted from the amount to be refunded.